Yes. The Boa system and laces are guaranteed for the lifetime of the boots by the manufacturer, The Boa System.
Depending on how quickly you need the replacement part, there are several options.
Apex will repair nearly all BOA failure at our shop in Golden, CO. Please email or call us for assistance at 303-530-3340 or firstname.lastname@example.org
If the need is not immediate, please visit the Boa website at: https://www.theboasystem.com/support for information on how to receive a replacement through their Warranty Department.
You may also be able to repair your BOA system, depending on the severity of the problem. Boa has several repair videos and instructions on the website: https://www.theboasystem.com/repair
If you are in need of immediate repair of your Boa reel system, we suggest that you contact a local ski/board shop that is familiar with the Boa system. Typically, a shop that carries snowboards and snowboard boots are very familiar with Boa, and it is typically is a very fast, easy, and inexpensive fix or replacement part. If the local shop does not happen to have a replacement, or they are not able to fix it, we would be able to send a replacement Boa reel to the shop for overnight delivery so we can get you back out on the slopes as soon as possible.