It is our top priority at Apex to ensure that all Apex boot system skiers are satisfied with their boots for the lifetime of the product. Our team will do everything we can to ensure your experience with our product meets and exceeds your expectations. Our policies concerning warranty work, returns, and exchanges are as follows.
1. WARRANTY: THE APEX LIMITED WARRANTY
Apex Ski Boots are offered with a Limited Warranty covering defects in materials and workmanship for ONE YEAR FROM THE DATE OF RETAIL PURCHASE or for the duration legally specified in your jurisdiction. We will work with Apex skiers for the lifetime of the boots to resolve repair issues in the most cost-effective and time-efficient manner possible. Beyond our one year warranty period, repair work may come with a cost to the Apex skier.
2. BOA REELS:
The Boa components on your boots are covered by a Limited LIFETIME Warranty. Apex does not service Boa components for their lifetime, the manufacturer, Boa, services the components for their lifetime. Please contact Boa's warranty department directly for service on component issues. For details and service options please visit https://www.boafit.com/en-us/support.
-We inspect all returned items and will refund you based on the condition of the item.
-Any boots that have been skied in or show wear in any way are NON-REFUNDABLE.
-Apex will accept back only boots that are purchased through Apex directly.
-A return is only accepted within (45) days of the date of purchase.
-Any boots purchased through a dealer must be returned to the dealer and are subject to the return policy of the dealer.
-All return requests need to be submitted to firstname.lastname@example.org for processing initiation. Please list your order number in the subject line.
Apex will exchange any boots for boots of equal value to accommodate an Apex customer getting fit in the correct size. Any boots that have been skied in are NON-EXCHANGABLE. Any boots purchased through a dealer must be exchanged with the dealer and are subject to the exchange policy of the dealer.
All exchange requests need to be submitted to email@example.com for processing initiation. Please list your order number in the subject line.
Please contact our office with any additional questions you may have.