faqs
GENERAL BOOT QUESTIONS
Yes. We have thousands of experts in our system who enjoy our industry-leading design benefits while pushing their skiing harder than they have ever been able to. However, because of the comfort of our unique, lacing-based design our boots are well-suited for all skill levels from beginner to expert.
Despite their appearance, they are almost indestructible. The BOA System is a key component to countless outdoor footwear, medical applications, outdoor workplace footwear, and more. They are in every imaginable weather condition and hundreds of demanding uses. We assure you that the BOA System is very durable and reliable. In case you’re still concerned, all external parts are under a lifetime warranty.
The Antero has a the patented Serpentine lacing system which provides a more secure and comfortable closure over your instep. The Serpentine lacing acts as a pully system, drawing the tongue down over your instep instead of pushing down like traditional cross lacing. Maximum heel retention is the result.
The cuff alignment setting adjusts the upper cuff of the Apex ski boot, aligning the upper cuff with your leg’s angle of entry into the chassis. If you have a slight bowleg or knock-knee you will want to adjust the cuff to align with your lower leg shape. A tool to make this adjustment (an Apex hex wrench) is included with each pair of boots. You can also use a hex wrench of your choosing to complete this adjustment.
The Tunable A-Flex Suspension system allows for three different boot flex settings. You can adjust the flex to your liking by installing one of three different flex elastomers provided with each pair of boots. A tool to make this adjustment (an Apex hex wrench) is included with each pair of boots. You can also use a hex wrench of your choosing to complete this adjustment. The flex elastomers are color coded for ease: green is softest, blue is medium, and black is stiffest. The blue or medium flex elastomer is installed as the default. But, you can easily adjust 10 points stiffer or 10 points softer by inserted a different flex elastomer. Please view the instructional video here: https://www.apexskiboots.com/video-gallery for further information.
Lower Adjustable Flex-Arm
The Adjustable Flex-Arm allows you to adjust the forward lean of your Apex Ski Boot into 4 different forward lean positions: 10°, 12°, 14°, or 16°. A tool to make this adjustment (an Apex hex wrench) is included with each pair of boots. You can also use a hex wrench of your choosing to complete this adjustment. Please view the instructional video here: https://www.apexskiboots.com/video-gallery for further information.
Yes, the inner liner of the Apex ski boots can be heat molded to fit your unique foot shape. Many foot types—especially those with boney prominences—can be accommodated by heat molding. Heat molding can solve many issues resulting from boney prominences. Heat molding can also open up volume in the boot to allow for some extra length or width if needed.
Yes. Please call or email or HQ (303-530-3340 or info@apexskiboots.com) for information on a purchase of fresh liners.
Apex ski boots are sold as a system, and cannot be purchased as individual pieces. The inner walking boot is specifically designed to be compatible with the outer chassis, in each specific size, and they are designed to work together. They are not sold separately and are not intended to work with boots designed and built by other brands.
Yes, you can certainly use the Apex inner-walking boot as a snowboard boot. They will be on the stiffer end of the snowboard boot spectrum, which makes them very high-performing and are enjoyed by many skiers who snowboard as well.
BOOT FIT & SIZING
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Apex ski boots size a little differently than other ski boots. Please visit our sizing chart here to determine which Apex boot will work best for you. If you are between sizes, we recommend going a size up in general. Remember that you can heat mold the inner liner to achieve extra interior length and volume. See our FAQ on heat molding above.
Please keep in mind that the charts are for general reference, as everyone’s feet are very different. Fitting a boot can be a very complicated process based on foot length, width, arch height, instep height, foot volume, supination/pronation, calf volume, boney prominences, and more. Our charts provide a general working guideline or give us a call at 303-530-3340.
Apex only makes whole sizes. However, we achieve half sizes by heat molding the inner EVA foam liner to open up length within the boot. For example, an Apex skier wanting to wear a 27.5 half size would purchase a 27 whole size and have his/her boots heat molded at their local dealer or ski shop to open up length within the boot.
BINDING COMPATIBILITY
Yes, the Apex boot chassis is designed to fit all alpine ski bindings: any brand. No special bindings are required.
Our models are very close in boot sole length (BSL) to traditional ski boots, within a few millimeters per size. Minor adjustments will be needed, as is the case when buying any new ski boots. But, remounting bindings is an unlikely modification. Please visit your local ski shop to have your bindings checked and adjusted by a certified professional after purchasing.
APEX SKI BOOT LOCATIONS & DEMO CENTERS
Yes, the Apex Ski Boots are available internationally. Please follow this link to find an international location near you: FIND US and be sure to click on “Show All International Dealers” at the top of the page.
Yes, you can demo our boots before you buy them, and we have several Demo Centers located across the USA. The Apex HQ Demo Center is located in Golden, Colorado conveniently located off of I-70, exit 264, on your way up to the mountains. Look for our Apex Demo Center sign! If you can’t make it to us, please follow this link to our dealer page and refer to the DEMO CENTERS area on the right of the page to find a location near you.
The Apex Demo Center is open 7 days a week from October-April (or May) 10-4pm.
Apex's Demo Center has off-season hours April through September. Please call 303-530-3340 or email info@apexskiboots.com for an appointment prior to visiting. Appointments required for off-season visits. Thank you.
WARRANTY
Apex Ski Boots are offered with a Limited Warranty covering defects in materials and workmanship for ONE YEAR FROM DATE OF RETAIL PURCHASE or for the duration legally specified in your jurisdiction.
Although we have a Limited One Year Warranty, we proudly offer Five Star product support throughout the life cycle of your boots. Always reach out to us with any fit/service/repair requests and have one of our Apex Experts take care of you! Call Apex at 303-530.3340, email info@apexskiboots.com, or leave a chat message on www.apexskiboots.com. Fees may apply.
Yes. The BOA® system and laces are guaranteed for the lifetime of the boots by the manufacturer, The BOA® System.
Depending on how quickly you need the replacement part, there are several options.
Apex will repair nearly all BOA® failure at our shop in Golden, CO. Please email or call us for assistance at 303-530-3340 or info@apexskiboots.com
If the need is not immediate, please visit the BOA® website at: https://www.theboasystem.com/support for information on how to receive a replacement through their Warranty Department.
You may also be able to repair your BOA® system, depending on the severity of the problem. BOA® has several repair videos and instructions on the website: https://www.theboasystem.com/repair
If you are in need of immediate repair of your BOA® reel system, we suggest that you contact a local ski/board shop that is familiar with the BOA® system. Typically, a shop that carries snowboards and snowboard boots are very familiar with Boa, and it is typically is a very fast, easy, and inexpensive fix or replacement part. If the local shop does not happen to have a replacement, or they are not able to fix it, we would be able to send a replacement BOA® reel to the shop for overnight delivery so we can get you back out on the slopes as soon as possible.
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